General FAQs

Site Related


  • How will the software be delivered?

    The registration code (or means to generate it on your own) will be provided to you via email. Prior to purchase, you should have already installed the application and tested it out. We provide a full featured 14 day demo period for you to do this.
     
  • Why do you need my IMEI?

    We generate the registration code based on your IMEI.
     
  • How can I purchase Your Software?

    You can purchase our software from our online  software shope http://www.killermobile.com/applications.html - we accept payments  via Credit Card or PayPal at this time.
     
  • I love your Killer Mobile ® Logo - Can I buy a hat?

    Good question! Soon we'll be offering Killer Mobile ® Branded Beanies, Baseball Caps and T-Shirts with our Killer new logo for sale directly from our online store!
     
  • How Secure/Safe is your website?

    We use an industry standard SSL certificate. It's as secure as a website can get. Plus, as a company we've been around since 2003, and have sold countless thousands of applications directly from this website without issue.
     
  • What is your privacy policy?

    Very simple - we do NOT share your personal information with anyone - period!
     
  • What is your Refund Policy?

    Since full featured, 14 day demos are provided for ALL applications, no refund can be given after a registration code has been issued/used.
     
  • Will you be Mailing My Software?

    If you mean EMAIL...then yes! If you mean my post, that's a big NO! When you purchase an application from us, please download it and test it FIRST! We will then simply send you a reg. key that allows you to generate your registration code via email.

     
  • I Lost My Registration Code!

    If you generated your registration code using our registration code generator located at http://www.killermobile.com/index.php?option=com_content&view=article&id=75&Itemid=226 after August 2008 you can use the "Lost Code" feature available at the same link. Just input your IMEI and you'll be good to go. If you generated your code before August of 2008 please double and triple check your email for it, then email us if you still can't find it.
     

Applications Related


  • I've reinstalled the application, but I don't know my registration code

    If your purchae was made prior to April of 2010 please visit http://www.killermobile.com/newsite/regcode/recover.php
     
    It will ask for your IMEI and provide you with the registration code we have on file for you.
     
    If your purchase was made after April 2010 you can retrieve your registration code by logging into your KM user acount (that you created at the time of purchase) and visiting here: http://www.killermobile.com/en/register-your-application.html
     
  • Why can't you develop an MIDP 2.0 version of Total Recall or your other applications?

    Unfortunately, simple Java devices, while extremely popular & mainstream don't allow complex 3rd party apps such as BlackBaller, AutoPilot & Total Recall. This is why we can only develop interesting applications like this on Smart Phone Platforms such as Symbian, Series 60 & Windows Mobile.
     
  • Where can I find a list of Series 60 (Symbian) Devices?

  • Can I install the application to more than one device?

    When you purchase our software, you are purchasing ONE license for ONE device. We do allow one additional license in the event of device loss or change within 12 months of your initial purchase. If your new device runs a different OS, and the application you purchased intially cost LESS than application costs for the platform you are changing to, then you will need to pay the difference.

    An example:

    Your purchased Total Recall Android for $10. You have lost your device and now have a new Nokia N8. The Symbian version of Total Recall costs $16. You will need to pay $6 for the new license. However if you purchased the Symbian version and are changing to the Android version there will be no charge (and no, we won't refund the difference either!)

    If you purchased an application, and change your device after the 12 month period, please contact us for a discount on your next purchase.

     
  • What's your update policy?

    Registered users will receive updates free of charge for the life of the device.

    When you purchase our software, you are purchasing ONE license for ONE device. We do allow one additional license in the event of device loss or change within 12 months of your initial purchase. If your new device runs a different OS, and the application you purchased intially cost LESS than application costs for the platform you are changing to, then you will need to pay the difference.

    An example:

    Your purchased Total Recall Android for $10. You have lost your device and now have a new Nokia N8. The Symbian version of Total Recall costs $16. You will need to pay $6 for the new license. However if you purchased the Symbian version and are changing to the Android version there will be no charge (and no, we won't refund the difference either!)
     
  • Where do I install the application?

    For optimal performance please install the mobile software to your internal device memory.
     
  • How do I obtain "FREE" Upgrades?

    Easy! If it's a minor update, simply install the lastest version over your exsting version. If it's a major update, sometimes it will be necessary to uninstall the previous version, reboot your device and install the latest version fresh. Your existing registration code will still be valid.
     
  • How do I reformat/hard reset my device?

    This can be accomplished by powering off your device, then press and hold the following keys while you power your device back on: Green Answer Key + * + 3

    Note! This will wipe ALL device data clean.

     
  • I forget my application password!

    You will need to reinstall the application. Your clips will stay intact, but you will need to access them via a 3rd party file manager.
     
  • I receive a "memory full, cannot install" message when trying to install the application!

    Your internal memory is full. We would strongly suggest backing up your important data and performing a complete device hard reset. This can be accomplished by powering off your device, then press and hold the following keys while you power your device back on: Green Answer Key + * + 3
     
  • Can you accept payment via Bank Draft/Wire?

    Unfortunately no. The fact of the matter is, our bank would charge us $40 to receive an international incoming wire - far more than what we charge for a single application. We can however accept payment via Credit Card and Paypal, with more payment options, including local options, coming soon.
     
  • Do you develop custom applications?

    Yes, we sure do. Visit http://www.killermobile.com/en/custom-develpoment.html and fill out the short contact form so we can get the ball rolling!
     
  • How do I find my IMEI?

    Dial *#06# on your device to obtain the device's IMEI. The application will also display the IMEI on the registration screen. If your device is CDMA, you may need to dial ##786# to obtain the info. You will want to use the HEX MEID.
     
  • Why isn't my device supported?

    Many devices simply don't support applications at all, while others lack the ability to record as a limitation of the platform. However we are working on support for some Windows Mobile and Android devices in the very near future.
     
  • How do I install/Download the application?

    There are various ways to download and install the application. The easiest will be to download the file OTA directly from your device's web browser. Otherwise, you can connect your device via USB to your PC and use the PC suite to install the application directly.
     
  • Do You Have An Affiliate/Resller Program?

    Yep, we sure do! It pays 20% to start, which can increase based on sales. Visit http://www.killermobile.com/index.php?option=com_af&Itemid=233&lang=en to sign up for your Affiliate Account Today!
     
  • Do you have a Call Recorder for BlackBerry devices?

    Unfortunately no. This is because it appears BlackBerry doesn't want to make it possible - it's an OS limitation.
     
  • Can I transfer my application to another device?

    When you purchase our software, you are purchasing ONE license for ONE device. We do allow one additional license in the event of device loss or change within 12 months of your initial purchase. If your new device runs a different OS, and the application you purchased intially cost LESS than application costs for the platform you are changing to, then you will need to pay the difference.

    An example:

    Your purchased Total Recall Android for $10. You have lost your device and now have a new Nokia N8. The Symbian version of Total Recall costs $16. You will need to pay $6 for the new license. However if you purchased the Symbian version and are changing to the Android version there will be no charge (and no, we won't refund the difference either!)

    If you purchased an application, and change your device after the 12 month period, please contact us for a discount on your next purchase.

     
  • What's the best way to install the applications?

    Downloading using the WAP links we provide for each application is the easiest way to install. If this method is not possible, follow your owner's manual instructions for transferring files to your device.

     
  • I get a "certificate error" when installing your application

    If you get certificate error when attempting to install the program on your S60 3rd Edition smartphone, it means that you haven't enabled installation of unsigned SIS files. Go to Tools -> App. Manager, choose Options -> Settings and set Software installation to All and Online certif. check to Off.
     

Total Recall S60

Frequently asked questions about Total Recall.

  • I've deleted an important clip! Can I get it back?

    Unfortunately NO, once you have manually deleted it, it is permanantly gone! Drink a beer and wash away your sorrows.
     
  • The application is starting to run inconsistently/shut down frequently!

    Just like computer's, you will need to reformat your device from time to time (in fact, more often then on a PC). Most of the time it is not the application running poorly, rather this is only a result of the device running poorly or running low on memory. Please perform a soft reset of the device to see if this resolves the issues. If not, you will need to backup your device data and perform a hard reset to clear things up.
     
  • My Call Wasn't Recorded!

    This could happen for any number of reasons. Check to ensure the application was actually running. Also check to make sure you don't have any conflicting 3rd party apps isntalled, especially apps that play or record audio or handle calls. Keep running apps to a minimum to prevent low memory situations. Also, keep in mind that some network calls such as calls to your voicemai may not automatically record and may need to be manually recorded. Finally,  you should also run the application and from the main menu choose Options and check to see if there is a "Stop Recording" option - if so, select this as the call simply did not stop recording.
     
  • Why did you put the beep in the application to begin with?

    Nokia added a beep while recording calls for legal reasons. We have to find ways to remove the beep, which is why on some devices you will find some minor (but acceptable) audio loss, or a profile switch while recording.
     
  • How do I transfer the clips to my PC?

    Go to the LOGS part of the application, highlight the recording you which to send, then go to Options -> Send By (choose your preferred method)
     
  • I can't find my recorded clips!

    Using any 3rd party file manager, such as Sexplorer, you can browse to either C or E (depending on where the clips were being saved to):\System\Installed Applications\Total Recall
     
  • The profile switches to silent mode then back while recording a call.

    On a handful of devices this is part of the beep suppression technique and completely normal. Without this the device would beep while recording the call
     
  • The application is beeps once before the call is recorded.

    This is normal on some devices and indicates that the recording has begun
     
  • I have the application set to Autsend via MMS, but nothing is being sent/received

    Keep in mind that MMS has a 300kb sending limit. If the file is larger than this, sending will fail
     
  • Application is beeping while recording!

    First, ensure you have the latest version, and are not using a cracked version. Second, keep in mind some devices, such as the E52, E55, E72, 6710, 6730, X6, N97/min will beep on the DEVICE SIDE - however the caller will not hear a beep.
     
  • I have the application set to Autsend send "By Email", but nothing is being sent

    You need to have an email account setup on the device first. You will also need a working & set access point.
     
  • What is the save to "Gallery" setting?

    Choosing "Internal Memory Gallery" or "Memory Card Gallery" will save the recorded clips to your devices media gallery for complete access to the clips from any application on the device. Otherwise, the clips will only be accessible through the Total Recall application
     
  • What is the "System Application" setting?

    When enabled, this will help prevent the application from being shut down under low memory situations
     

SecureMe S60

Frequently asked questions about SecureMe for Symbian S60.

  • How do I restore my hidden data?

    Access the application then choose Options -> Restore Data to restore any data hidden after a device attack.
     
  • I received Cell ID information, not GPS

    Typically this occurs when the application can't get GPS data - meaning the device is not in GPS range (indoors, etc)
     
  • Device is locked - how do I unlock it!

    There's two ways. Dial your current password like a call to re-access the app, or send the Stop All SMS command.
     
  • I enabled "protection" and I can't uninstall SecureMe!

    First, try rebooting, you may gain access to the app again. Failing this, you will need to hard reset to remove the app.