Call Recording FAQS

Registration for Android devices is automatic. Once you have submitted you IMEI and are successfully registered in our system no further action is needed. For Symbian devices you will receive a registration code which must be input directly into the application.

Your IMEI is simply a unique hardware identifier which we use as a key for registration purposes. This data is not shared or even associated with your purchase in our licensing database.

You can purchase our software from our online  software shope http://www.killermobile.com/applications.html - we accept payments  via Credit Card or PayPal or through the Play Store at https://play.google.com/store/apps/details?id=com.killermobile.totalrecall

We use an industry standard SSL certificate. It's as secure as a website can get. Plus, as a company we've been around since 2003 - longer than most Mobile Application Companies

Very simple - we do NOT share your personal information with anyone - period!

Full featured trial periods are available for ALL of our products. Because of this, we insist that you test the application prior to purchase. No refunds can be made once your device has been registered.

If you mean POSTAL mail, then no! An order email will be emailed to you. All software is downloadable directly from our website or the various App Stores.

If you generated your registration code using our registration code generator located on the old killermobile.com site (before April 2015), please double and triple check your email for it, then email us if you still can't find it. All Android applications do NOT require a registration code, the application will automatically check your license status using your data connection.

For a full list of compatible Android devices see here: https://killermobile.com/android-call-recorder

For a full list of compatible Symbian/S60/Nokia devices see here: https://killermobile.com/symbian-call-recorder

While root is not really required to install & run Total Recall, it may be required to enable two sided call recording, otherwise you will be stuck recording from the Mic (ie, only your side of the call). This is typically caused by your device simply not supporting "out of the box" call recording because the manufacturer either intentionally or accidentally disabled this when developing your device's OS. Other times, an OS update can break call recording as well. Keep in mind that Total Recall can record both sides of the call on MORE devices than any competing call recorder application.

If your purchase was made prior to April 2015, please send us an email using the contact us page, with your order number and device IMEI number. Android applications do not require a registration code, the license is associated directly with your IMEI and the license check is done automatically by the application.

Unfortunately, simple Java devices, while extremely popular & mainstream don't allow complex 3rd party apps such as BlackBaller, AutoPilot & Total Recall. This is why we can only develop interesting applications like this on Smart Phone Platforms such as Symbian, Series 60 & Windows Mobile.

http://www.forum.nokia.com/Devices/

When you purchase our software, you are purchasing ONE license for ONE device. We do allow one additional license in the event of device loss or change within 12 months of your initial purchase. If your new device runs a different OS, and the application you purchased intially cost LESS than application costs for the platform you are changing to, then you will need to pay the difference.

An example:

Your purchased Total Recall Android for $10. You have lost your device and now have a new Nokia N8. The Symbian version of Total Recall costs $16. You will need to pay $6 for the new license. However if you purchased the Symbian version and are changing to the Android version there will be no charge (and no, we won't refund the difference either!)

If you purchased an application, and change your device after the 12 month period, please contact us for a discount on your next purchase.

Registered users will receive updates free of charge for the life of the device.

When you purchase our software, you are purchasing ONE license for ONE device. We do allow one additional license in the event of device loss or change within 12 months of your initial purchase. If your new device runs a different OS, and the application you purchased intially cost LESS than application costs for the platform you are changing to, then you will need to pay the difference.

An example:

For optimal performance please install the mobile software to your internal device memory.

We always suggest to uninstall the previous version, reboot your device and install the latest version fresh. Your existing registration/license will still be valid. For Total Recall Call Recorder for Android, no data will be lost and all settings will be preserved.

On Symbian devices this can be accomplished by powering off your device, then press and hold the following keys while you power your device back on: Green Answer Key + * + 3

Note! This will wipe ALL device data clean. On Android devices in your device settings area (which can vary depending on your device model) use the "Backup & Reset" feature.

You will need to reinstall the application to clear/reset your password. Your call recordings or other app data will stay intact.

Your internal memory is full. We would strongly suggest backing up your important data and performing a complete device hard reset. This can be accomplished by powering off your device, then press and hold the following keys while you power your device back on: Green Answer Key + * + 3

Unfortunately no. The fact of the matter is, our bank would charge us $40 to receive an international incoming wire - far more than what we charge for a single application. We can however accept payment via Credit Card and Paypal as well as directly from the App & Play Store which offer various other payment options.

Yes, we sure do. Visit http://www.killermobile.com/custom-software-development and fill out the short contact form so we can get the ball rolling!

On Symbian devices & Some older Android models Dial *#06# on your device to obtain the device's IMEI. The application will also display the IMEI on the registration screen. If your device is CDMA, you may need to dial ##786# to obtain the info. You will want to use the HEX MEID. On all other Android devices you can check your IMEI by downloading & running the following: http://killermobile.mobi/IMEI.apk

Unfortunately due to the large difference in the various Operating Systems & Device manufacturers not all applications are compatible on all of today's modern smart phone devices. While many Android devices are supported, some models or even OS versions break or simply do not support full two sided call recording. We do have call recording capabilities on iOS, however this requires Jailbreak, which is why we have not yet released a commercial version of Total Recall for iOS. Nearly all Symbian/Nokia S60 devices can run ALL of our applications and do support full, two sided call recording.

On Android devices the easiest way to install the application is directly from the Play Store (Search for Total Recall Call Recorder). On Symbian/Nokia S60 devices there are various ways to download and install the application. The easiest will be to download the file OTA directly from your device's web browser. Otherwise, you can connect your device via USB to your PC and use the PC suite to install the application directly.

Unfortunately no. This is because it appears BlackBerry doesn't want to make it possible - it's an OS limitation.

When you purchase our software, you are purchasing ONE license for ONE device. We do allow one additional license in the event of device loss or change within 12 months of your initial purchase. If your new device runs a different OS, and the application you purchased intially cost LESS than application costs for the platform you are changing to, then you will need to pay the difference.

An example:

Your purchased Total Recall Android for $10. You have lost your device and now have a new Nokia N8. The Symbian version of Total Recall costs $16. You will need to pay $6 for the new license. However if you purchased the Symbian version and are changing to the Android version there will be no charge (and no, we won't refund the difference either!)

If you purchased an application, and change your device after the 12 month period, please contact us for a discount on your next purchase.

If you get certificate error when attempting to install the program on your S60 3rd Edition smartphone, it means that you haven't enabled installation of unsigned SIS files. Go to Tools -> App. Manager, choose Options -> Settings and set Software installation to All and Online certif. check to Off.

Unfortunately NO, once you have manually deleted it, it is permanantly gone! Drink a beer and wash away your sorrows.

Just like computer's, you will need to reformat your device from time to time (in fact, more often then on a PC). Most of the time it is not the application running poorly, rather this is only a result of the device running poorly or running low on memory. Please perform a soft reset/device reset/reformat of the device to see if this resolves the issues. If not, you will need to backup your device data and perform a hard reset to clear things up.

This could happen for any number of reasons. Check to ensure the application was actually running. Also check to make sure you don't have any conflicting 3rd party apps isntalled, especially apps that play or record audio or handle calls. Keep running apps to a minimum to prevent low memory situations. Also, keep in mind that some network calls such as calls to your voicemail may not automatically record and may need to be manually recorded. VOIP/Skype type calls cannot be recorded by Total Recall. Finally,  you should also run the application and from the main menu choose Options and check to see if there is a "Stop Recording" option - if so, select this as the call simply did not stop recording.

Nokia added a beep while recording calls for legal reasons. We have to find ways to remove the beep, which is why on some devices you will find some minor (but acceptable) audio loss, or a profile switch while recording.

On Android devices you can automatically or manually send recorded calls using the Share feature directly from the clips list, or by configuring the Auto Send settings. You can send via Gmail, Box, Dropbox, Evernote, Soundcloud & other services. On Nokia S60/Symbian devices go to the LOGS part of the application, highlight the recording you which to send, then go to Options -> Send By (choose your preferred method)

On Android devices you can find the directory Total Recall is saving calls to from the Audio Settings tab. On Symbian devices using any 3rd party file manager, such as Sexplorer, you can browse to either C or E (depending on where the clips were being saved to):\System\Installed Applications\Total Recall

On a handful of Symbian devices this is part of the beep suppression technique and completely normal. Without this the device would beep while recording the call

This is normal on some Symbian devices and indicates that the recording has begun

Keep in mind that MMS has a 300kb sending limit. If the file is larger than this, sending will fail

First, ensure you have the latest version, and are not using a cracked version. Second, keep in mind some devices, such as the E52, E55, E72, 6710, 6730, X6, N97/min will beep on the DEVICE SIDE - however the caller will not hear a beep.

You need to have an email account setup on the device first. You will also need a working & set access point.

Choosing "Internal Memory Gallery" or "Memory Card Gallery" will save the recorded clips to your devices media gallery for complete access to the clips from any application on the device. Otherwise, the clips will only be accessible through the Total Recall application

When enabled, this will help prevent the application from being shut down under low memory situations